Shipping policy

At Strata Pacific LLC, we are proud to offer 100% Free Standard Shipping on all orders to the United States, with no minimum purchase required!

To offer you the best possible value and unique selections for the holiday season, we source our collections globally and ship them directly from our trusted manufacturing and fulfillment partners.

1. Shipping Timeline & Delivery Windows

Order Processing: All orders are processed and prepared for shipment within 1–3 business days. You will receive a confirmation email as soon as your order enters our fulfillment queue.
Estimated Delivery Time: Once shipped, standard delivery takes approximately 7–14 business days to arrive at your door.

2. Full Door-to-Door Tracking

We believe in full transparency. As soon as your package leaves our fulfillment facility, we will email you a secure tracking number and a link to follow your shipment's journey in real time. Please allow 24–48 hours for the carrier tracking data to update.

3. Multiple Shipments

If you order multiple different items for your pet, they may occasionally be packaged and shipped separately to ensure the fastest possible delivery. Do not worry if one item arrives before the others—the rest of your order is close behind!

4. Crucial Holiday Delivery Notice 🎄

Due to the massive volume handled by postal carriers during the peak Q4 holiday shopping rush, minor shipping delays can happen across the industry. To guarantee that your items arrive safely in time for Christmas Day, we strongly recommend placing all holiday orders by December 1st.